Privacy policy
Last updated 8 October 2026
Hair by Shan Tyler runs this website. This page explains what we collect when you use it, why, and what you can do about it.
Booking an appointment, creating an account or buying from us happens through Nexaloom, the system we use for bookings and payments, which handles those details under its own privacy policy.
Who we are
Hair by Shan Tyler. Email hairbyshantyler@gmail.com.
What we collect and why
| When you… | We collect | We use it to | Our lawful basis | We keep it for |
|---|---|---|---|---|
| Send us a message | Your name, email address, phone number if you give it, and your message | Reply to you | Legitimate interests: answering the people who contact us | 12 months |
| Visit the site | Technical details: your IP address, your browser, and the pages you view | Keep the site working and secure | Legitimate interests: running a working, secure website | Only as long as our hosting provider keeps its logs |
Cookies
We only store what the site needs to work, such as keeping you signed in and remembering what is in your basket. None of it needs your permission, and none of it is used to follow you around the web.
Who we share it with
We never sell your information. Nexaloom runs this website for us and stores what you send us, acting only on our instructions. To do that it uses these services:
| Service | Used for | Where |
|---|---|---|
| Railway | Hosting this website | EU |
| Database hosting | Storing the messages you send us | EU |
| Google Cloud Storage | Storing and serving the images on this site | EU |
| Google Fonts | Sending this site’s typeface to your browser | Worldwide |
| Mapbox | Drawing the map of where we are | United States |
Where a service is outside the UK, the transfer is protected by UK adequacy regulations or by the ICO’s international data transfer agreement.
Your rights
You can ask us for a copy of your information, to correct it, to delete it, or to limit how we use it. You can also object to our using it, and we will stop unless we have a compelling reason not to.
Email hairbyshantyler@gmail.com and we will reply within one month.
Complaints
If you are unhappy with how we have handled your information, tell us first at hairbyshantyler@gmail.com. We will acknowledge your complaint within 30 days and keep you updated until it is resolved.
You can also complain to the Information Commissioner’s Office at ico.org.uk/make-a-complaint.
Changes
If anything here changes, we will update this page and the date at the top.